– NAWAL Naturals
Last Updated: October 14, 2026**
Welcome to NAWAL Naturals. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us regarding our products, including Honey and Shilajit.
This Privacy Policy applies to information collected through our website and through direct communications related to our business.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
– Place an order on our website.
– Contact us through email, phone, or WhatsApp.
– Submit a contact form or product enquiry.
– Subscribe to updates or promotional communications, where available.
The information we may collect includes:
– Full name
– Phone number and email address
– Shipping and billing address
– Order details and purchase history
– Messages, questions, or feedback you send us
Our website may also collect certain technical information, such as browser type, device information, IP address, and website usage data, depending on the website features and tools we use.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
– Processing and confirming your orders.
– Arranging delivery of your purchases.
– Contacting you about order status, delivery, or product enquiries.
– Responding to questions, complaints, and customer support requests.
– Maintaining order records and improving our website and services.
– Protecting our business and customers against fraud or unauthorized activity.
– Sending promotional updates where permitted and, when required, with your consent.
We do not use your contact information for unrelated purposes without an appropriate reason or permission where required.
3. Information Sharing
NAWAL Naturals does not sell or rent your personal information to third parties.
We may share the minimum information necessary with service providers when required to operate our business and fulfil your requests. These providers may include:
– **Courier companies:** To deliver your orders using your name, phone number, and delivery address.
– **Payment providers:** To process payments when an online payment method is available.
– **Website and technical service providers:** To maintain website functionality, security, and order processing.
We may also disclose information when required by applicable law or to protect our legal rights.
4. Orders and Cash on Delivery
When you place an order, we may contact you by phone, email, or WhatsApp to confirm your order, verify delivery details, or provide updates.
For Cash on Delivery (COD) orders, we may share the necessary order and delivery information with the relevant courier company so that your parcel can be delivered and payment collected.
Please ensure that the contact details and delivery address you provide are accurate.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve browsing experiences, and understand website usage.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
If we use third-party analytics, advertising, or other tracking tools, their use of information may also be subject to their respective privacy policies.
6. Email and Promotional Communications
We may send you order-related messages and responses to enquiries.
We may also send promotional emails or messages about new products, offers, or updates where permitted by applicable law and, where required, with your consent.
You can opt out of promotional communications at any time by following the unsubscribe instructions, where available, or by contacting us directly. Opting out of promotional messages will not prevent us from sending essential communications about an existing order.
7. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We use appropriate security practices for our website and business processes. However, no website or method of electronic transmission can be guaranteed to be completely secure.
If online payments are offered, payment information may be handled by a third-party payment provider according to its security practices. We do not claim to store complete payment card details unless our payment arrangements explicitly require it.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.
When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to any applicable record-retention requirements.
9. Your Privacy Choices and Rights
You may contact us to:
– Ask what personal information we hold about you.
– Request correction of inaccurate information.
– Request deletion of your personal information where appropriate.
– Withdraw consent for optional promotional communications.
– Raise concerns about how your information is collected or used.
Some information may need to be retained to fulfil legal obligations, maintain transaction records, or resolve disputes. We will handle requests in accordance with applicable requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites we do not operate.
We recommend reviewing the relevant privacy policies before providing personal information to any third-party service.
11. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children’s personal information without appropriate authorization where required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable requirements.
Any revised policy will be published on this page with an updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
**Business Name:** Nawal Naturals
**Location:** Rawalpindi, Pakistan
**Email:** [nawalnatural56@gmail.com]**Phone/WhatsApp:** [03225183566]**Website:** [nawalnatural.com]
We will review your enquiry and respond within a reasonable time.